At Phonia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product has a manufacturing defect.
• The product is significantly different from the description on our website.

To be eligible for a return, the product must:

• Be returned within 7 days of delivery.
• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and free items (if any).
• Be accompanied by proof of purchase or your order confirmation.

2. Items Not Eligible for Return

For hygiene, safety, and quality reasons, the following items cannot be returned unless they are damaged or defective upon delivery:

• Earphones
• Neckbands
• AirPods
• Opened or used accessories
• Products damaged due to misuse, accidents, or improper handling
• Products returned without original packaging or essential accessories

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Our team will review your request and provide the next steps.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

If your refund is approved:

• Refunds for prepaid orders will be processed using the original payment method whenever possible.
• Processing times may vary depending on your payment provider or financial institution.
• Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you receive a defective or incorrect item, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we will discuss suitable alternatives or process a refund where applicable.

6. Return Shipping

If the return is due to:

• A defective product
• A damaged product
• An incorrect item sent by Phonia

We will arrange or cover the return shipping cost where applicable.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping cost.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return if the product meets the eligibility requirements outlined in this policy.

8. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Change of mind after delivery.
• Damage caused by improper use or installation.
• Normal wear and tear.
• Products returned beyond the eligible return period.
• Missing accessories, manuals, packaging, or proof of purchase.

9. How to Request a Return or Refund

To request a return or refund, please contact our customer support with the following information:

• Order Number
• Full Name
• Contact Number
• Reason for the request
• Photos of the product (if applicable)

Our support team will guide you through the return process and provide further instructions.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us.

Phonia

Email: contact@phoniabd.com