Refund Policy

Welcome to PhoniaBD. We aim to provide reliable and affordable mobile phones and accessories. This Refund Policy explains when and how refunds are processed.

1. Eligibility for Refund

You may be eligible for a refund if:

• You receive a wrong product
• The product is defective or not working on arrival
• The item is damaged during delivery
• Parts or accessories are missing from the package
• The issue is reported within the allowed return period

All products must be unused and returned in original condition with packaging.

2. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Physical damage caused by the customer after delivery
• Products used or altered by the customer
• Items without original packaging or accessories (if required)
• Late refund requests after the return period

3. How to Request a Refund

To request a refund:

1. Email us at contact@phoniabd.com
2. Provide your order details
3. Explain the issue clearly
4. Attach photos or videos if needed
5. Wait for confirmation from our support team

4. Refund Approval Process

After receiving and inspecting the returned product:

• We will notify you whether your refund is approved or rejected
• If approved, the refund will be processed shortly
• Processing time may vary depending on payment method

5. Refund Method

Refunds will be issued through the original payment method whenever possible. If not possible, an alternative method will be arranged.

6. Shipping Charges

• Shipping costs are generally non-refundable
• If the issue is caused by our mistake (wrong or defective item), return shipping may be covered

7. Exchange Option

In some cases, we may offer an exchange instead of a refund, depending on product availability.

8. Processing Time

Refund processing may take a few business days after approval.

9. Contact Us

If you have any questions about this Refund Policy, contact us:

Email: contact@phoniabd.com