Welcome to PhoniaBD. We are committed to providing genuine products and dependable after-sales support. This Warranty Policy explains the warranty coverage, claim process, and conditions applicable to products purchased from PhoniaBD.
Products sold by PhoniaBD may include one of the following warranty types:
Warranty service is provided directly by the brand’s authorized service center according to the manufacturer’s terms and conditions.
Certain products are covered by an international warranty. Customers must follow the manufacturer’s warranty procedures, and service availability may vary by country or region.
Products with a seller warranty are serviced through PhoniaBD or our authorized service partners according to the stated warranty period.
The warranty type and duration are always mentioned on the product page.
Please inspect your product immediately upon delivery or collection.
Verify the following:
Product model and variant
Color and storage capacity
Physical condition
Included accessories
Invoice and warranty card (if applicable)
If you notice any issue, contact PhoniaBD Customer Support within 24 hours of receiving the product.
For all courier deliveries, we strongly recommend recording a continuous, unedited unboxing video.
An unboxing video helps us verify claims related to:
Missing accessories
Incorrect products
Transit damage
Missing items inside the package
Claims of this nature may not be accepted without an unboxing video.
If a product has a manufacturing defect immediately after purchase, please report the issue within 3 days of delivery.
Eligible products will be inspected and processed according to the manufacturer’s or supplier’s DOA policy.
Warranty generally covers manufacturing defects, including:
Hardware malfunction
Factory defects
Internal component failure during normal use
Coverage depends on the warranty type and the manufacturer’s policy.
Warranty does not cover:
Physical or accidental damage
Liquid or water damage
Broken or cracked screens
Scratches, dents, or cosmetic damage
Damage caused by drops or impact
Fire, electrical surge, or natural disasters
Unauthorized repair or modification
Rooting, jailbreaking, or unofficial software
Software or operating system issues
Virus or malware infections
Normal battery wear and reduced battery capacity over time
Consumable accessories unless specifically covered
Warranty for accessories varies by product and manufacturer.
Accessories such as chargers, cables, adapters, earphones, power banks, smartwatches, keyboards, mice, and similar items may have different warranty periods or may not include warranty unless clearly mentioned on the product page.
Please check the warranty information shown on the product page before purchasing.
To request warranty service:
Contact PhoniaBD Customer Support.
Provide your Order ID or purchase invoice.
Submit the product along with any warranty card if applicable.
Our team will inspect the product.
If the product qualifies, it will be repaired or processed according to the applicable warranty policy.
Repair or replacement is subject to inspection and warranty eligibility.
Warranty service usually takes 7–30 working days, depending on:
Brand
Product type
Parts availability
Service center processing time
Some repairs may require additional time if replacement parts are unavailable.
Warranty becomes void if:
The device has been opened or repaired by an unauthorized person.
The IMEI, serial number, or warranty label has been removed or altered.
Physical or liquid damage is detected.
The product has been modified or tampered with.
Damage results from misuse, negligence, or improper handling.
Customers are responsible for:
Keeping the purchase invoice.
Keeping the warranty card (if provided).
Backing up personal data before submitting a device for service.
Removing passwords, screen locks, Apple ID, Google Account, or other security locks before service.
Packaging products securely when sending them for warranty service.
PhoniaBD is not responsible for any loss of personal data during the repair process.
Warranty periods begin from the original purchase date.
Warranty does not guarantee a replacement or refund unless specifically stated.
Replacement or repair decisions are subject to inspection by the manufacturer or authorized service provider.
Any service performed under warranty does not extend the original warranty period unless required by the manufacturer.
If you have any questions regarding warranty coverage or need assistance with a warranty claim, please contact PhoniaBD Customer Support through our official website, phone number, email, or social media channels.
Thank you for choosing PhoniaBD. We appreciate your trust and remain committed to providing genuine products and reliable after-sales service.
